This article will help you strengthen your brand by inspiring trust, loyalty, and action from your potential customers and current customers.
Understand What Your Audience Needs From Your Brand
It’s surprising how many business owners don’t know their customers or bother to try and find out how to serve them better. The most essential information you need to know about your customers is what they need and want. Your product, or service, must fulfill a need or want in a way that no one else is. Ask what your company’s strengths are.
Do research. Find out who your competitors are and what they are doing. What are their weaknesses and strengths? Learn how you can deliver what’s missing. Then, ensure your customers know about the benefits of using your company’s products and what sets you apart from other companies.
The second most important information about your customer is how to reach them. Find out what the defining characteristics and habits are by researching user demographics. And reach those people where they live.
Fine Tuning Your Brand’s Message Will Strengthen your Brand
Learning how to build an authentic personal message through the power of storytelling is how to strengthen your brand.
Share with customers how you stand behind your company values. Live what you preach. Behind the seans stories make information easier to remember and can be entertaining.
Tell your personal story, how it shaped your life and inspired you to create your company, a service, or a product. Talk about the challenges you encounter on the journey, and how you provide a real-life solution for people.
Share a human interest stories about how your company helps people.
Try to tie in historical relevant stories that speak to your brand’s values.
A/B testing is a valuable tool you can use to find out what your customers respond best to.
Once you have their attention, make sure you close by using a call to action to guide the customers to take action.
Focus on Improving Your Brand’s Strong Points
Focus on growing your business by being your best, not just being good. Give your clients more than they expect; it will build loyalty and keep them returning. Here are a few ideas to get started:
Help your employees participate in your company’s efforts to strengthen your brand by giving them incentives to improve their jobs and lives. Reward employee efforts by giving them the tools to provide the best customer service you can. Encourage developmental learning among employees in areas where they may need some help. Reward them directly as a team for their efforts by making monthly goals with cash incentives. Teach them when the company does well, they benefit from it. Having satisfied employees who take pride in their work is a valuable asset that many employers overlook.
To find out what end users think of your products and services:
- Ask your employees and customers directly what the company’s weaknesses and strengths are.
- Ask what solutions or improvements they feel would work best or be appreciated.
- Use test experiments to see what works best.
Keep Your Band Message Consistent
Communicating the same message across all your company’s marketing channels is very important. If you don’t, you will confuse your customers.
Repetition helps customers and potential customers remember your company. Make sure your efforts reinforce one another, so customers choose your company when they are ready to purchase.
Follow up on old information on other sites gets updated or is removed. Outdated information can hurt your reputation, cost you, and customers.
Strengthen Your Brand with Partnerships And Strategic Alliances
Try to find a mentor at at company with a well known brand you admire.
Have your company participate in a charitable program or do volunteer work.
Build partnerships with companies who have a similar target audience or work in a related industry to expand your reach to a secondary market. The key is to find a partner who can provide something that you cannot while you are doing the same for them, and have your efforts bringing new customers to both of you. Suggest a cross-promotion. Work together to see if it is the right fit for both parties.
Don’t forget to build a partnership with your customers. Customer recognition through reviews and social media is powerful and will add credibility to your brand. You can often get customers to help you spread the word by providing excellent customer service and asking them to. I send follow-up emails to let them know their reviews help other potential customers make purchasing decisions and help your business thrive.
P. A. Harper writes about sustainability in all its many forms, is the founder of the Brooklyn Writer’s Exchange, loves to read, drinks too much tea, and writes fiction.
Hire or stalk her online at PAHarper.com, Goodreads, on Facebook @AuthorPAHarper, Twitter @AuthorPAHarper, or Instagram @P.A.Harper